Problem with your order?
If you have a problem with your order please contact us through eBay messages as soon as possible with your eBay Username order number and a description of the issue. We are aware that mistakes and problems can always occur but we will endeavour to get any issue resolved as quickly and fairly as possible. For the most measured and considered response we strongly recommend you to contact us via eBay using this link: Contact Us.
Please note: You MUST contact us through eBay. We CANNOT open a return case or issue refunds outside of eBay. This is a requirement from eBay for both us and the customer.
Warranty Returns: If you have received a unit that develops a fault during your warranty period please contact us through eBay and we will issue a replacement item or will repair the item for you.
Returns Process & Cooling-Off Period: Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly.
This right is limited to 30 days from the date you take ownership of your product. After 30 days, you will not be legally entitled to a full refund if your item develops a fault. If your item develops a fault you are entitled to a replacement or a repair under our Return To Base Warranty which is explained below. This right to a refund doesn't apply to products you've bought as downloads, though - such as music, games or apps. You can, however, ask for a digital product to be repaired or replaced if it develops a fault. And if this isn't possible, or is unsuccessful, you have the right to receive a price reduction.
How to begin the return (RMA) process: Before it has been dispatched: Please contact us immediately through eBay to ensure the goods are not dispatched. After it has been dispatched: Find your order on ebay and begin the returns process. For detailed instructions follow the steps in this link: How To Create A Return.