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Returns

If you purchase products by mail order, you have the right to cancel the transaction for any reason and return the products within 7 days after delivery for a full refund. Products must be returned unopened in as new condition together with all accessories, instructions and original manufacturers packaging. Failure to do so may incur a charge for replacing the missing or damaged items.

If you receive any item that is different to that which you ordered, please contact us in writing within 7 days from receipt. When we receive the product back, we will contact you and offer you the correct product or a full refund within 10 working days. This does not affects your statutory rights as a consumer.

If you receive any item that is faulty, please contact us in writing within 7 days from receipt. When we receive the product back, we will either offer you a full refund or a replacement product within 10 working days.This does not affects your statutory rights as a consumer.

If you wish to return goods within 28 days which are not faulty, we will accept the return providing the goods are in new condition in the original packaging and having not been used. These goods can be exchanged for other products, subject to the difference in costs being incurred. Items returned for a refund, when the goods are not faulty will be charged a handling fee of 20%.

Refunds are for goods only and do not include any carriage costs paid to us.

We cannot be held responsible for any units that have been damaged in transit.

Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense.

In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued.

Replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 5 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.


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