• Received wrong item/not as described: We're humans and we intermittently commit mistakes but we are keen to correct them, in a way that the buyer prefers. If the item received was wrong, we might ask for ACTUAL PHOTO/s. This is our SOP, for us to be certain, records purposes etc.
• DOA / Damaged On Arrival: We get our stock in bulks from factories and we might not be able to check them all. There is a little chance that the item could be DOA. We will ask for a return of the item and we will replace it immediately with the same item.
• Returns: If you feel like you have to return an item, please let us know the REASON so that we can provide an RMA Code and we can conduct necessary actions when we receive the item you returned. Please refer to the RETURN POLICY under the SHIPPING AND PAYMENTS TAB for more info.
Note: If any of these did not answer your concern, please contact us, through "My Messages" or "Ask Seller Questions". We will answer as soon as We can.